iStore FAQ

Thank You for Your Interest in iStore

iStore, The CAT's new online ordering storefront, will not only save you valuable time but will also provide you flexibility to do business how and when you want to. With iStore, The CAT has placed the power of online shopping at your fingertips.

Should you not find the answer you are looking for here, feel free to send your questions to This email address is being protected from spambots. You need JavaScript enabled to view it.



iStore FAQ

 

How do I navigate to the iStore?

There is a link from the menu at Trophyparts.com. You may also type in the following address in your browser: https://istore.trophyparts.com

 

How do I login to iStore?

Contact The CAT and let us know you would like to use iStore to place your orders online. We will then provide you with login credentials to access your iStore account.

 

How do I know my information is secure?

iStore is a secure site backed by a Geotrust Security Certificate.

 

When I place an order on iStore where will my order ship from?

When you place an order on iStore, your order will be processed and shipped from your normal CAT Location or the nearest with enough inventory.

 

Should I update my customer email address?

Absolutely. iStore would like to send you order notifications once a purchase has been made. If you are uncertain The CAT has the email address you use for business, simply sign into your iStore account and update your email address after clicking the "My Account" navigation menu tab. You may also contact a CAT customer service representative (CSR), who will add an email to your account.

 

How will I know my iStore order was placed?

Once you have placed an iStore order you will receive an order confirmation at the email address you provided.

 

How will I know when my total purchase qualifies for free freight?

In the header of the iStore you will find five navigation menu items; "My Account", "My Saved Carts", "Help", "Contact" and "Logout". Below these menu items you will find your company name and address. Immediately to the right you will find "Logged in as". Just below the "Logged in as" you will see a line that reads "View Cart / Check Out (Line Count: 0 | $0 - Free Freight Countdown: $950)". When you have placed product in your shopping cart and the total dollar amount has not meet the CAT's free freight requirements the prior line will read,

"View Cart / Check Out View Cart(Line Count: 21$838.60) - Free Freight Countdown: $111.40", where $838.60 is the total dollar amount in your shopping cart and $111.40 is the dollar amount you need to add to your cart to receive free freight.

When you have placed product in your shopping cart and the total dollar amount met or exceeded the CAT's free freight requirements the line will read,

View Cart / Check Out View Cart(Line Count: 35 $1198.00) - Free Freight Countdown: Free Freight.

 

 

Can I place an iStore order at night or during the weekend?

Absolutely. Shop any time, night or day! You may place orders seven days a week, twenty-four hours a day.
Note: Orders placed after the order cutoff time will be processed the next business day.

 

My terms are COD/Cash Only, can I purchase on iStore?

Customers with COD/Cash Only terms may puchase on iStore, however, they will need to pay with a credit card at check out or make arrangements for new terms. iStore will not ship orders to COD or Cash Only accounts.

 

Can I add items to my shopping cart and access them later?

Yes. The "Save Shopping Cart" feature allows you to place items in your cart and save them to place your order at another time,  whether it be 9am or after CAT business hours. You may also use a saved shopping cart for future orders.

 

How do I add products from a saved cart into my shopping cart?

In the header of the iStore you will find five navigation menu items; "My Account", "My Saved Carts", "Help", "Contact" and "Logout". Below these menu items you will find your company name and address. Immediately to the right you will find "Logged in as". Just below the "Logged in as" you will see a line that reads "View Cart / Check Out (Line Count: 0 | $0 - Free Freight Countdown: $950)". At this time, should you have already placed items in your shopping cart you will see a line count and a total dollar amount in your current shopping cart.

Step 1: Before you add products to your shopping cart from a saved cart, make a note your line count. You can use this later to see that products were addedduring the process of adding products to your shopping cart from a saved cart.

Step 2: Navigate to and click the "My Saved Carts" button in the main navigation menu in the page header. A page showing your previously saved shopping carts will be displayed. Click the name of the saved cart which contains the items you would like to add to your shopping cart.

Step 3: A page will be displayed which shows all the items in the saved cart you chose. Below the name of the saved cart, you will see a total number of items and a total cost for the items. Below this information is a line of column headers. The first displayed is "Remove Item" followed by "Add To Cart".

Step 4: Immediately below "Add To Cart", in blue lettering, you will see the words "Select All". At this time, if you would like to add all the items into your shopping cart from your saved shopping cart you are viewing, click on the words "Select All". You will notice all the check boxes in the column will become selected. Should you choose to select items individually, you make select the corresponding check box for each.

Step 5: Finally, immediately below the product list are two buttons. The first is "Remove Items" and the second is "Add To Cart". You will click the "Add To Cart" button.

Step 6: Now retrieve the line item information you made a note of in the first step and compare to your current line count. You will see that you have successfully added items to your shopping cart from a saved cart.

 

I received a message in my shopping cart that a product would ship from a location other than mine? What should I do?

Products which show up in iStore as out of stock at your location will be shipped from the location nearest you or at the CAT's discretion. Should you need your product promptly, remove the item in question and contact a CAT CSR who will assist you with a specific arrival time for the product in question.

 

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